Voice of the Customer:  Empowering Medical Device Innovation Through Precision Manufacturing

Certainly! Here's a revised version of the content written in English: --- Recently, I had the chance to speak with Mike Steen, the president of Trice Medical, about their enduring partnership with AIM Processing. Trice Medical specializes in creating minimally invasive solutions for the healthcare industry, aiming to lower costs and shift procedures to more cost-effective settings like ambulatory surgical centers or office environments. Their product line includes the Tenex ultrasonic surgical aspirator and disposable arthroscopes. When Trice Medical encountered difficulties with obtaining consistently reliable injection-molded components for their equipment, they recognized the necessity of finding a new business partner. AIM Processing stepped in to supply these components, providing not only parts but also expert process refinement and quality control, which greatly enhanced the reliability of Trice Medical’s devices. Mike highlighted that AIM’s personalized attention and commitment to quality set them apart from other suppliers. Unlike larger organizations that couldn’t offer the time and attention Trice Medical required, AIM’s hands-on approach proved invaluable during a critical phase of their growth. “We weren’t getting the time or attention we needed from larger injection molding organizations,” Mike explained. “AIM’s personal touch made a big difference.” Before partnering with AIM Processing, Trice Medical faced several challenges, including inconsistent quality, non-conformance issues, and a lack of expertise in refining their manufacturing processes. AIM swiftly addressed these issues by introducing advanced manufacturing techniques and establishing better controls, resulting in improved product reliability. One pivotal moment in their partnership was the transfer of tooling from a previous supplier to AIM Processing. Mike noted that despite the risks involved in such transfers, AIM ensured a seamless transition with no hiccups. “Tooling transfers are prone to problems, but AIM made sure everything went smoothly, and we had zero problems during the transition.” Trice Medical has been collaborating with AIM Processing since approximately 2014-2016, marking nearly a decade of partnership. Over the years, their collaboration has grown stronger, particularly in the area of quality assurance. Mike expressed appreciation for AIM’s quality team, saying, “Their expertise and control in that department have been a great asset to our company.” Another notable aspect of AIM Processing is its domestic presence. In an industry often dominated by offshoring, AIM’s U.S.-based operations provide significant advantages, especially given the tightening regulatory landscape. “Many companies should take notice of competencies that are stateside,” Mike stated. “AIM’s domestic presence is a huge differentiator in ensuring supply chain reliability and regulatory compliance… you're not going to find a better partner than AIM.” This partnership has allowed Trice Medical to focus on its core mission—patient care and product innovation. Mike emphasized, “As a medical device manufacturer, we should be focused on the patient and on making sure that our product meets the clinical need. AIM's competencies have allowed us to not distract ourselves with ongoing manufacturing requirements and be more focused on the clinical benefit that we can offer to our patients.” The benefits of this partnership extend beyond just product quality. AIM’s proactive communication regarding material changes and part number updates, along with their expert engineering support, has significantly reduced failure rates and yield loss during manufacturing. The domestic manufacturing also ensures supply chain stability, a crucial factor in today’s unpredictable market. Since shifting to AIM, Trice Medical has witnessed a marked decrease in product failure rates and yield loss. Mike credited AIM with delivering high-quality components reliably, allowing Trice Medical to concentrate more on innovation and less on manufacturing hurdles. This shift has been essential for the company’s growth, enabling them to concentrate on meeting clinical needs rather than daily production challenges. For those interested in learning more about this successful partnership, I highly recommend watching our exclusive video featuring Mike Steen. He provides deeper insights into how AIM Processing has contributed to Trice Medical’s success. --- This version maintains the original message while being rewritten in a more conversational tone, making it appear more natural and engaging.

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