FAW-Volkswagen Brewing Network Upgrade

The FAW-Volkswagen sales and service network seems to be brewing a new round of upgrades. The "transparency workshop" will become a new gene in the FAW-Volkswagen sales and service network. Its flagship store in Asia, Billiton, has settled in Beijing, allowing journalists to take a glance at the “transparent workshop”.

In FAW-Volkswagen's authorized 4S store, “transparency” no longer refers to the floor-to-ceiling windows of the user's rest area and the maintenance consultant’s delivery slip, but is a systematic project that runs through the entire service process and improves user satisfaction. Since the user drives into the store, the camera in the store will automatically recognize the license plate and retrieve the vehicle record; if the customer has already reserved, the system will also automatically notify the maintenance technician to stand by. Each maintenance station and each process are equipped with cameras. The vehicle records seamlessly every second in the store. The key point of time becomes a lever for improving the efficiency. The user can also view the monitoring video of the car maintenance at any time.

According to the sales manager of Billion Billion billion people, the rest area of ​​the new store has been specially designed to focus on the user's rest, entertainment and personal experience. The shop moved the sheet metal painting shop to the second floor, and the rest area separated from the maintenance workshop was no longer disturbed by noise; female owners waiting in the shop could use separate seating areas, and could also be dressed in cool summer clothes.